We offer free shipping on order of $70 and over, no code needed.



FAQ

Frequently Asked Questions

Why are most items Vegan?
We believe strongly in the freedom of animals and not using them for our financial gain.  We currently have 2 items that have wax or use wool and are looking for alternatives.  We also only work with cruelty free ingredients.
Can you send my order as a gift? 
Absolutely!  Our items make incredible gifts!  Just put a note that the items are gifts in the check out comments section.  We also have recycled note cards and, for no additional charge, we can put in a note of your choosing.  Just put this option in the checkout notes as well.
    How much is shipping?
    All items include a small handling fee.  Additional items are added by weight to the shipping total.  Please add items to the cart and choose shipping choice to see final shipping total.
    All of our packaging is post consumer recycled, recyclable, and/or compostable.
    Orders over $70 ship for free!!
     
    How long until I get my zero waste items?
    Items are fulfilled with in 3-5 business days and standard shipping with USPS is 3-5 day delivery.  
      Do you have a return policy?
      Empty Bin LLC does not issue refunds or accept returns but may offer exchanges if the item is defective with in 30 days of purchase. These exchanges are decided on a case by case basis. If it is determined that there is an error with the craftsmanship of an item Empty Bin LLC may offer to replace it for the same item.
      Bulk items are not returnable due to allergy concerns.  
        Please contact us if you are experiencing an issue with your purchases.
         
        How is your packaging zero waste?
        We want to incorporate zero waste into our lives as much as possible.  All of our tags and shipping envelopes are post consumer recycled craft paper that can be composted or recycled!  

          What does GOTS Certified mean?

          GOTS is the Global Organic Textile Standard.  More information can he found here  https://www.global-standard.org/the-standard/general-description.html .  All of our organic fabrics are GOTS certified.
          Do you make these yourself?

          Yes!  Currently most fabric items are hand made in Akron, Ohio.  

          Why do you pre-wash all material items?
          We make our items out of 100% cotton so if the material is not pre-washed before sewing it can shrink the final product which will change the dimensions listed in the details. Plus, some things get really weird if not pre-washed.  I use a home made, non toxic, hypoallergenic, non scented detergent.
          What cleaning instructions do I follow for the item I purchased?
          The cleaning instruction are on every products page near the bottom.  Please let us know if you need more information.

            Will you make something that is a special request or not listed?  The only special orders that we do are the custom menstrual pads.  We can change the amount of inserts if you would like. Menstrual pad special orders do not ship out for 14-21 days.  Please email info@emptybinzerowaste.com if you have order questions.

            Where is your retail location?

            We closed all retail locations in (Akron & New Philadelphia) 2020 and in (Canton) 2021.  We are no longer doing outside markets.  The only way to get our amazing items is from our website or at one of our retail partner stores.  I currently hand make items that are in 7 states and 10 stores!  These stores are listed on the left menu on the home page. 

            My husband and I will be moving in 2022 and starting a new adventure.  All items online are gone once they are sold out.

            Have a question that you don't see an answer for?  We would love to hear from you. 
            Please use our Contact Form.