Frequently Asked Questions
What does GOTS Certified mean?
Do you make these yourself?
Yes! Currently all fabric items are hand made in Akron, Ohio. All stainless steel and metal items are purchased from other producers.
Why do you pre-wash all material items?
We make most items out of 100% cotton so if the material is not pre-washed before sewing it can shrink the final product which will change the dimensions listed in the details. Plus, some things get really weird if not pre-washed. I use a home made, non toxic, hypoallergenic, non scented detergent.
What cleaning instructions do I follow for the item I purchased.
The cleaning instruction are on every products page near the bottom. Please let us know if you need more information.
Will you make something that is a special request or not listed?We do not make anything other than what we are currently selling. The only special orders that we do are the Mama Pads. We can change the amount os inserts if you would like. Mama pad Special orders do not ship out for 7-14 days. Please email firstname.lastname@example.org if you have order questions.
Why are you selling locally and online?
We sell locally at markets and craft fairs to show the public what some of alternatives are to single use items. We do this to build awareness to the pollution issues. Plus people in Ohio are pretty awesome!
Empty Bin is selling online because access to zero waste items is currently difficult in the US. We hope to change that in the future!
Can you send my order as a gift?
Absolutely! Our items make incredible gifts! Just put a note that the items are gifts in the check out comments section. We also have recycled note cards and, for no additional charge, we can put in a note of your choosing. Just put this option in the checkout notes as well.
What type of payments do you take?
At our local markets we take cash or credit card. Online we only accept credit cards.
How much is shipping?
All items include a small handling fee. Additional items are added by weight to the shipping total. Please add items to the cart and choose shipping choice to see final shipping total.
All of our packaging is post consumer recycled, recyclable, and/or compostable.
If you would like to pick up your items at a local market please put in the check out comments the Market name and date that you will be picking up. This is a great lower-waste alternative to conventional shipping.
Orders over $50 ship for free!!
How long until I get my zero waste items?
Items are fulfilled with in 3-5 business days and standard shipping with USPS is 3-5 day delivery.
Do you have a return policy?
Empty Bin LLC does not issue refunds or accept returns but may offer exchanges if the item is defective with in 30 days of purchase. These exchanges are decided on a case by case basis. If it is determined that there is an error with the craftsmanship of an item Empty Bin LLC may offer to replace it for the same item.
Please contact us
if you are experiencing an issue with your purchases.
How is your packaging zero waste?
We want to incorporate zero waste into our lives as much as possible. All of our tags and shipping envelopes are post consumer recycled craft paper that can be composted or recycled!
Interested in becoming a vendor or growing and working with us?
Have a question that you don't see an answer for? We would love to hear from you.
Please use our Contact Form